01924 609 300

Privacy Policy for Truphe Ltd

Introduction

Welcome to Truphe Ltd (“we,” “our,” “us”) here is our privacy policy. We are committed to safeguarding your personal data and protecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, and protect the personal information you provide to us when you visit our website, interact with our services, or engage with us directly.

Who We Are

Truphe Ltd is a carpet manufacturing company based in the United Kingdom. Our registered office is located at 47 Oakwood Avenue, Flanshaw, WF2 9JT. For any privacy-related concerns, you can contact us at:

  • Email: info@trupheltd.com
  • Phone: 01924 609 300
  • Postal Address: 47 Oakwood Avenue, Flanshaw, WF2 9JT

Information We Collect

We may collect and process the following types of personal data:

Information You Provide to Us

  • Contact details: Name, address, phone number, email address.
  • Payment details: Bank account and payment card information (where necessary).
  • Employment details: For job applicants, CVs, references, and other related documents.
  • Communication data: Information contained in inquiries, complaints, or any correspondence.

Information Collected Automatically

  • Website usage: IP addresses, browser type, operating system, pages viewed, and interaction data.
  • Cookies: Information collected via cookies and similar tracking technologies. (See our Cookie Policy for details.)

Information from Third Parties

  • Public databases or partners providing background checks for employment purposes.
  • Information from social media platforms if you interact with us via those channels

How We Use Your Information

We process your personal data for the following purposes:

  • Providing services: To manufacture and deliver products, respond to inquiries, and fulfill contracts.
  • Customer service: Managing support requests and addressing complaints.
  • Marketing: Sending promotional material if you have consented to receive such communications.
  • Legal compliance: Complying with legal obligations, such as tax, employment, or contractual requirements.
  • Business operations: Managing and improving our website, internal operations, and record-keeping.

Legal Basis for Processing

We rely on the following legal grounds for processing personal data:

  • Consent: Where you have given explicit consent (e.g., for marketing communications).
  • Contract: Where processing is necessary to fulfill a contract with you.
  • Legal obligation: Where processing is required to comply with a legal obligation.
  • Legitimate interests: To improve our services, safeguard security, or protect business interests.

Data Sharing and Transfers

We do not sell your personal data. However, we may share it under the following circumstances:

  • Service providers: With third-party providers that help us operate our business, such as payment processors, IT support, and delivery services.
  • Legal and regulatory requirements: When required by law or to protect our legal rights.
  • Business transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to the new entity.

We ensure that any third party handling your data complies with appropriate privacy and security standards.

International Data Transfers

If your personal data is transferred outside the UK, we will take appropriate steps to ensure that it receives adequate protection, including using standard contractual clauses or relying on adequacy decisions by the UK government.

  1. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy, or as required by law. Once retention periods expire, your data will be securely deleted or anonymised.

Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • Right to access: Request a copy of your personal data.
  • Right to rectification: Request corrections to inaccurate or incomplete data.
  • Right to erasure: Request deletion of your data where applicable.
  • Right to restrict processing: Limit how we process your data in certain circumstances.
  • Right to data portability: Obtain and reuse your personal data for your own purposes.
  • Right to object: Object to processing based on legitimate interests or direct marketing.
  • Right to withdraw consent: If processing is based on consent, you can withdraw it at any time.
  • Right to lodge a complaint: Complain to the Information Commissioner’s Office (ICO) if you believe your rights have been violated.

To exercise any of these rights, please contact us using the details provided in Section 2.

Security Measures

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These include:

  • Secure servers and encryption.
  • Restricted access to personal data.
  • Regular audits and monitoring of security systems.

However, no system is entirely secure, and we cannot guarantee the security of your data transmitted to our website.

  1. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyse website traffic, and support marketing efforts. For more details, see our Cookie Policy.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website and updating the effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

  • Email: info@trupheltd.com
  • Phone: 01924 609 300
  • Postal Address: 47 Oakwood Avenue, Flanshaw, WF2 9JT.