01924 609 300

Returns and Refunds Policy for Truphe Ltd

Introduction

At Truphe Ltd, we pride ourselves on delivering high-quality, custom-manufactured carpets tailored to meet our customers’ specifications. Due to the bespoke nature of our products, we maintain a strict No Returns or Refunds policy.

No Returns or Refunds Policy

Once an order has been placed and production has begun, we are unable to accept returns or offer refunds for any reason, except as required by applicable UK consumer protection laws. Please ensure you carefully review your order details before confirming your purchase.

Exceptions to the Policy

We will only consider returns or refunds under the following limited circumstances:

  • Damaged or Defective Products: If your product arrives damaged or contains a manufacturing defect, you must notify us within 5 working days of receiving the order. In such cases, we will assess the issue and provide a suitable remedy, which may include repair, replacement, or a partial refund.
  • Incorrect Product Delivered: If you receive an item that differs from your confirmed order, please contact us immediately for assistance.

Reporting an Issue

To report an issue with your order, please contact our customer support team:

  • Email: info@trupheltd.com
  • Phone: 01924 609 300
  • Postal Address: 47 Oakwood Avenue, Flanhaw, WF2 9JT.

When contacting us, please provide:

  • Your order number
  • A description of the issue
  • Photographic evidence (if applicable)

Legal Rights

This policy does not affect your statutory rights under UK consumer law. If you believe your rights have been violated, you may seek advice or assistance from organizations like Citizens Advice or the UK Trading Standards Office.

Contact Us

For any questions regarding our Returns and Refunds Policy, please contact us:

  • Email: info@trupheltd.com
  • Phone: 01924 609 300
  • Postal Address: 47 Oakwood Avenue, Flanhaw, WF2 9JT.